Process Improvementsand Automation Services
Optimize workflows with process improvements and automation.
Our process improvements and automation services streamline operations, reduce manual tasks, and boost efficiency.
Overview
Our process improvement and automation services target repetitive tasks through RPA implementation and standardized SOPs. We implement ITIL-aligned workflows with human-in-the-loop validation to ensure quality and compliance. Our automation framework reduces operational toil, accelerates incident resolution, and improves service consistency. Through systematic process analysis and intelligent automation deployment, we eliminate manual errors, reduce response times, and free your team to focus on strategic initiatives while maintaining strict governance and audit controls.
Automation Catalog
| Process | Description | Time Saved | Complexity |
|---|---|---|---|
| Ticket Triage | Automated classification and routing based on keywords and severity | 75% | Medium |
| Patch Orchestration | Scheduled patching with pre-checks, deployment, and validation | 85% | High |
| Backup Verify | Automated backup validation and integrity checking | 90% | Low |
| Config Drift Fix | Automatic configuration remediation and compliance restoration | 80% | Medium |
| User Onboarding/Offboarding | Account provisioning, access management, and deprovisioning | 70% | High |
| Certificate Renewal | Automated SSL/TLS certificate monitoring and renewal | 95% | Low |
Tooling (Open Standards)
Ansible Playbooks
Infrastructure automation with idempotent configuration management
Webhook from Alertmanager
Event-driven automation triggered by monitoring alerts
ITSM Automations
Ticket lifecycle automation with osTicket/GLPI/Zammad integration
Git-based Approvals
Version-controlled automation with peer review workflows
Governance
Change Controls
ITIL-aligned change management with approval workflows and impact assessment
Audit Trails
Complete logging of all automated actions with timestamp and user tracking
Rollback Plans
Automated rollback procedures with validation checkpoints and recovery testing
Separation of Duties
Role-based access controls with multi-person authorization for critical changes
Impact Metrics
| Metric | Before | After | Improvement |
|---|---|---|---|
| MTTA/MTTR Reduction | 45 min / 4 hours | 12 min / 1.5 hours | 73% / 62% |
| Auto-Remediation% | 15% | 78% | 420% increase |
| Ticket Aging | 3.2 days avg | 0.8 days avg | 75% reduction |
| Success Rate% | 87% | 96% | 10% increase |
Ready to Get Started?
Contact our team to learn how our Process Improvements and Automation Services can support your needs and improve your efficiency.
Call us now: +1 (951) 622-8126