Proactive ITSupport Services
Prevent issues with 24/7 proactive IT support.
We monitor your systems to resolve problems before they disrupt your operations, ensuring smooth and secure IT performance.
What & Outcomes
Our proactive IT support delivers preventive care through systematic patch management, comprehensive health monitoring, and trend analysis. We maintain strict patch cadence schedules, perform regular system health checks, and implement risk reduction strategies before issues impact your operations. This approach significantly reduces unplanned downtime, improves system reliability, and ensures your infrastructure remains secure and optimized for peak performance.
Services Grid
Patch Calendar
Scheduled maintenance windows with automated testing and rollback procedures
Health Checks
Comprehensive system monitoring and proactive issue identification
Capacity/Trend Reviews
Performance analysis and capacity planning based on usage trends
Firmware/Config Hygiene
Regular updates and configuration optimization for security and performance
Dependency Mapping (NetBox)
Complete infrastructure documentation and relationship mapping
Monitoring Matrix
| Category | Metrics | Tools | Frequency |
|---|---|---|---|
| Servers/VMs | CPU, Memory, Disk, Services | Prometheus, Grafana | Real-time |
| K8s/VMware | Cluster health, Resource usage | Prometheus, Grafana | Real-time |
| Network (SNMP/flows) | Interface status, Bandwidth, Errors | LibreNMS, pmacct | 5 minutes |
| Identity signals | Authentication, Access patterns | Wazuh, Loki | Real-time |
| Backup/DR checks | Backup success, Recovery tests | Custom scripts, Grafana | Daily |
Service Level Agreements
| Priority Level | Response Time | Resolution Time | Reporting |
|---|---|---|---|
| P1 - Critical | 15 minutes | 60 minutes | Weekly |
| P2 - High | 30 minutes | 4 hours | Monthly |
Runbooks
Patch Window
Standardized patching procedures with pre-flight checks, staged deployment, and automated rollback triggers for critical systems.
Rolling Reboot
Coordinated system restart procedures maintaining service availability through load balancer management and dependency ordering.
NIC Error Storm
Network interface troubleshooting workflow including error pattern analysis, driver updates, and hardware replacement procedures.
Capacity Hot-spot
Resource utilization response plan with immediate mitigation steps, scaling procedures, and long-term capacity planning.
Reporting & Evidence
Grafana Dashboards
Real-time metrics visualization with historical trending and anomaly detection
Loki Log Exports
Centralized log aggregation with searchable archives and compliance retention
Ticket Integration
Automated incident tracking with full audit trails and resolution documentation
Compliance Reports
Automated compliance documentation with evidence collection and audit trails
Ready to Get Started?
Contact our team to learn how our Proactive IT Support Services can support your needs and improve your efficiency.
Call us now: +1 (951) 622-8126